Refund policy
keepfound subscriptions can be cancelled at any time. You keep access until the end of the period you've paid for, and you are not charged again.
14-day refund on your first payment
If keepfound isn't right for you, email support@keepfound.ai within 14 days of the first payment on a new subscription. We'll refund that payment in full and end the subscription.
After that, payments are non-refundable, including renewals, upgrades and added properties, unused time in a billing period, unused properties or prompts, and annual plans cancelled before the year ends.
We also refund when
- You were charged in error, for example a duplicate charge or a charge after you cancelled.
- A refund is required by law.
Plan changes
- Moving to a higher plan or adding properties is charged as a prorated amount for the rest of the current period.
- Moving to a lower plan or removing properties takes effect at your next renewal. There is no partial refund or credit for the current period.
How to request a refund
Email support@keepfound.ai with your account email and the date of the charge: within 14 days for a first-payment refund, or within 30 days for a billing error. Our payments are processed by Paddle.com, our Merchant of Record, which issues approved refunds to your original payment method. You can also contact Paddle directly through the link on your receipt or at paddle.net.
This policy is part of our Terms of Service.